Entertainment should bring joy, not stress. tpower2 provides tools, guidance, and support to ensure every Malaysia user plays in a healthy and controlled manner.
We provide these practical tools directly in your account – no need to contact anyone, no waiting for approval
Set a maximum on the total amount you can deposit in a day or a week. Once the limit is reached, the platform automatically blocks additional deposits until the next period.
Set the maximum amount you are willing to lose within a given period. Once the loss limit is reached, no new bets can be placed until the limit resets.
Set time reminders so you know how long you have been playing. The platform will notify you when your time limit is reached, helping you make a conscious decision to stop or continue.
Take a short break from the platform for 24 hours, 72 hours, or one week without closing your account. All previously set limits remain active and cannot be changed during the break period.
An option to block yourself from accessing tpower2 for a minimum of six months up to permanently. This is a serious option and cannot be reversed during the set period.
Access the full history of your betting activity, deposits, and withdrawals at any time. Full transparency over your own gaming patterns is the foundation of responsible play.
All responsible gaming tools are accessible directly in your account – a simple and instant process
Use your login credentials as usual to access the tpower2 platform via web or mobile app.
Click on your profile icon at the top right corner, then select "Account Settings" or "Responsible Gaming" from the menu.
You will see all available control tools – deposit limits, loss limits, session time limits, temporary breaks, and self-exclusion.
Enter your desired limit value. For lower limits, changes take effect immediately. To increase a limit again, a 24-hour waiting period applies.
Changes are saved automatically. You will receive a confirmation to your registered email as a record of your new settings.
The platform sends notifications when you are approaching your set limit, not only when the limit has been reached. This gives you time to make a conscious decision.
Automatically receive a monthly summary of your gaming activity to your email, including total deposits, net losses, and overall time played.
Opt out of receiving any promotional ads or bonus offers while you are managing your playing habits. This reduces unnecessary temptation.
The tpower2 support team is trained to assist users facing gambling-related difficulties with empathy and without judgement.
Problem gambling can happen to anyone. It is not a character flaw – it is a health condition that can be addressed with the right help. Recognising the early signs is the first step.
Betting with money you cannot afford to lose – rent, bills, or daily essentials.
Continuing to play to "break even" after a significant loss, and failing to do so.
Lying to family or friends about how much time or money you have spent gambling.
Feeling anxious, irritable, or restless when you try to stop or cut back on betting activity.
Neglecting work, family, or personal health responsibilities because of gambling.
Borrowing money or selling assets to fund betting.
Gambling becomes the primary way to cope with stress, boredom, or emotional problems.
You have tried to stop or cut back on gambling multiple times without success.
If you recognise yourself in three or more of the signs above, this is an important signal that you may need professional help. Contact the tpower2 support team or seek assistance from a health professional.
Answer the following questions honestly. This is a self-assessment guide only – not a professional diagnosis.
If you answered "yes" to two or more of the questions above, we encourage you to use the control tools in your tpower2 account or speak with our support team.
For tpower2, responsible gaming is not just a mandatory page on a website. It is a core value we genuinely believe sets a good platform apart from the rest. We know that betting platforms carry a significant responsibility – not only to business stakeholders, but to every individual who trusts us with their time and money.
A reality we acknowledge openly: most users can enjoy sports betting, casino, and online games as an entertaining and controlled form of leisure. They set a budget, stick to the limits they choose, and do not let gaming interfere with their daily lives. This is the healthy way to engage with a platform like tpower2.
That said, tpower2 also recognises that a small number of users may find themselves in more difficult situations – where gambling begins to take control away from their lives. For this group, we want to be part of the solution, not the source of the problem.
That is why we invest in a control tools infrastructure that users can access directly themselves, without needing to contact anyone or go through any embarrassing process. We believe user privacy matters, especially when they are working to regain control over their playing habits.
On the operational side, tpower2 trains all customer support staff to identify and respond appropriately when there are signs that a user may be experiencing gambling-related problems. This includes unusual deposit patterns, loan requests in chat, or repeated expressions of frustration. In these situations, our staff are trained to offer information about available control tools and support resources – not to dismiss or ignore those signals.
We also believe that transparency is part of responsible gaming. Every game on tpower2 clearly displays Return to Player (RTP) information – a figure that tells you the average percentage of money returned to players over the long term. This helps users make more informed decisions about their play, rather than relying on luck alone.
One often-overlooked aspect of responsible gaming is the role of family and friends. If you are concerned about the gambling habits of someone you care about, tpower2 encourages you to speak with them openly and compassionately. Sometimes, support from those closest to us is the most important factor in motivating someone to seek help.
For users who want to learn more about the terms and limits related to platform use, please refer to Terms and Conditions tpower2. For any enquiries about control tools or support, our team is available via live chat within the platform 24 hours a day, seven days a week.
The most frequently asked questions by tpower2 users about control tools and healthy gaming
Register a free account and enjoy an online entertainment experience with the most comprehensive set of control tools for Malaysia users.