Tpower2 Privacy Policy – Data Protection for Malaysia Users

1Introduction

Tpower2 values the privacy of every user who trusts our platform. This Privacy Policy transparently explains how we collect, use, store, protect, and — where necessary — share the personal information you provide when registering and using tpower2 services.

This document applies to all services provided through the tpower2.vu website, the tpower2 mobile app, and all communication channels associated with our platform. By registering an account or using any tpower2 service, you agree to the terms set out in this Privacy Policy.

If at any time you disagree with this policy, please stop using the platform and contact our support team to close your account and request data deletion.

2Personal Data We Collect

Tpower2 collects your personal data through several means — directly from you during registration and platform use, and automatically through technologies built into our platform.

3How We Use Your Data

The personal data we collect is used solely for legitimate purposes directly related to the delivery of tpower2 services. Specifically, we use your data to:

• Managing your account — registering, verifying your identity, and ensuring the security of your account.
• Processing financial transactions — securely processing deposits, withdrawals, and all financial transactions in your account.
• Complying with KYC requirements — verifies user identity in accordance with international anti-money laundering standards.
• Providing customer support — helps resolve enquiries, complaints, and technical issues you may encounter.
• Improving the platform — analysing usage patterns to improve platform performance, interface, and user experience.
• Sending service communications — transaction notifications, important updates, and security information.
• Fraud prevention — detecting and preventing suspicious activity that could compromise your account or the platform as a whole.
• Marketing communications — sending relevant promotional information and offers, subject to your consent (you may unsubscribe at any time).

Tpower2 does not use your data for any purpose beyond those stated above without first obtaining your explicit consent.

4Data Sharing with Third Parties

Tpower2 does not sell, rent or trade users' personal data to any third party. However, in certain limited situations, we may share data with the following parties:

• Payment service providers — to process your financial transactions securely. They are bound by strict confidentiality agreements.
• Game providers — information required to verify gaming transactions between the platform and licensed providers such as Evolution Gaming or Pragmatic Play.
• Legal authorities — when required by law or a valid court order, tpower2 will disclose the necessary information to the relevant authorities.
• Fraud prevention services — to verify the legitimacy of transactions and protect you from fraudulent activity.

In all of the above cases, data sharing is limited to the minimum necessary information, and all third parties involved are bound by strict confidentiality obligations.

5Data Security

Tpower2 continuously invests in technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or accidental disclosure.

Key security measures we implement include:

• 256-bit SSL/TLS encryption for all data transmitted through the platform.
• Layered access controls – only authorised personnel may access sensitive user data.
• Regular independent security audits to identify and address vulnerabilities.
• 24/7 system monitoring to detect unusual activity or intrusion attempts.
• Mandatory data security training for all tpower2 staff who handle user data.

6Cookies & Tracking Technologies

Tpower2 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies — required for the platform to function properly, such as maintaining your login session. These cookies cannot be disabled.
• Functional Cookies — saving your preferences such as language and display settings to provide a more personalised experience.
• Analytics Cookies — helps us understand how users interact with the platform so we can make improvements. This data is collected in aggregate and cannot identify you individually.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the tpower2 platform.

7Data Retention & Deletion Period

Tpower2 retains your personal data for as long as necessary to fulfil the original purpose of collection and to comply with applicable legal requirements.

• Active account data — retained for as long as your account remains active on tpower2.
• Data after account closure — retained for the period required by anti-money laundering laws and financial audit requirements, typically between five and seven years.
• Support communication logs — retained for three years for reference and service quality purposes.
• Cookie and analytics data — stored for the duration specified for each cookie type, typically between 30 days and two years.

After the specified retention period, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

8Your Rights as a User

Tpower2 respects your rights regarding personal data. You have the right to:

To exercise any of the above rights, please contact the tpower2 support team via live chat within the platform or by email at [email protected]. We will process your request within a reasonable timeframe.

9Children's Data Protection

Tpower2 is a platform that restricted to individuals aged 18 and above only. We do not intentionally collect or process personal data from children under the age of 18.

If we discover that personal data of a minor has been collected without valid consent, we will take immediate steps to delete that information and close the account in question. If you believe a minor has registered an account at tpower2, please notify us immediately through our customer support channels.

10Amendments to the Privacy Policy

Tpower2 reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements in how we handle data.

When significant amendments are made, we will notify users via:

• Clear notices displayed on the tpower2 platform homepage.
• Email notification to your registered email address (for material amendments).
• Update the "Updated" date at the top of this document.

Your continued use of the tpower2 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy.

11Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your privacy rights, please contact the tpower2 team through the following channels:

• Email: [email protected] (displayed as plain text, not a link)
• Live Chat: Available 24/7 within the tpower2 platform after login
• FAQ: Visit the FAQ us for a prompt response

We are committed to responding to all privacy-related enquiries in a timely manner with clear and satisfactory explanations. Your satisfaction and trust are our priority.